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Why I can't see conversion after I setup Klaviyo?

FAQ

Written by Alex

Possible causes might be:

  1. Attribuly only tracks conversions after Klaviyo setup. So if you didn't send any mails after setup, there will be no conversion data.

  2. The mails you sent before setup, can't be tracked by Attribuly.

  3. Please make sure you follow the process, the tracking UTMs are properly attached in any links in the email.

  1. Turn on the 'Automatically add UTM parameters to links' switch in the settings.

  2. Set parameters according to screenshots in Klaviyo's settings.

  3. Check all active Flows. For every email and SMS in the Flow, make sure 'Enable UTM Tracking' is checked.

  4. Check the settings for all emails in Campaigns, and make sure 'Include tracking parameters' is checked.

    Note: If you choose 'Customize tracking parameters' in the Campaign and Flow settings, please be sure to keep both the "utm_source=klaviyo" and "dm_pid=Klaviyo profile id" parameters.

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